Troubleshooting: Trades Not Copying

If trades are being placed on your leader account but follower accounts are not receiving them, work through this checklist from top to bottom. Each step targets a specific potential cause, starting with the most common issues.

Diagnostic Checklist

1. 1

   Is the Copy Group Active?

   Navigate to the Copy Groups page and check the status of the group containing the affected follower. The group must be set to “Active” for any trade copying to occur. If the group is inactive or paused, toggle it to active and test again.

   Look for the green status indicator next to the group name. A gray or red indicator means the group is not actively monitoring for trades.

2. 2

   Is the Follower Account Enabled?

   Even if the copy group is active, each individual follower has its own enable/disable toggle. Check that the specific follower account that is not receiving trades is set to enabled. A disabled follower will be skipped when trades are dispatched.

3. 3

   Is the Follower Account Locked?

   If the follower account previously hit a risk limit (daily loss, trailing drawdown, profit target), it may be locked. Locked accounts do not receive any new trades. Look for a red lock icon next to the account name. If it is locked, review the risk event in the Activity Log and unlock the account when appropriate.

   Warning

   Before unlocking a locked account, confirm that the condition that triggered the lock has been resolved. Unlocking an account that is still past its daily loss limit will likely cause it to re-lock immediately.
4. 4

   Is the Tradovate Connection Authorized?

   Check the connection status of the follower account on the Accounts page. The status indicator should show green with “Connected.” If you see “Disconnected,” “Token Expired,” or “Error,” the account's Tradovate authorization has lapsed.

   Click the “Reconnect” button to re-run the OAuth authorization flow and obtain a fresh access token. Once the connection is restored, trades should begin copying normally.

5. 5

   Is the Symbol in the Whitelist?

   If you have a symbol whitelist enabled on the copy group, confirm that the instrument being traded on the leader is included in the whitelist. For example, if the leader is trading CL (crude oil) but the whitelist only contains ES and NQ, CL trades will be filtered out and not sent to followers.

   To check, open the copy group settings and review the symbol whitelist section. Either add the missing symbol or disable the whitelist entirely if you want all instruments to be copied.

6. 6

   Has a Risk Limit Been Reached?

   Even if the account is not locked, certain risk checks can block individual orders. For example, if placing the trade would push the follower account past its maximum contract limit, the order will be blocked but the account will not necessarily be locked.

   Check the Activity Log for entries like “Order blocked: max contracts exceeded” or “Order blocked: daily loss limit approaching.” These indicate that the trade was detected but a pre-trade risk check prevented it from being placed.

7. 7

   Is the Session Window Active?

   If you have configured a trading session window on the copy group, trades placed outside that window will be blocked for all followers in that group. Verify that the current time falls within the configured session hours. Session times use Central Time (CT) for CME products.

8. 8

   Check the Leader Account Connection

   If no trades are being detected at all — not even appearing in the Activity Log — the issue may be with the leader account's connection. Check that the leader account is showing a “Connected” status and that the WebSocket connection is active.

   Try placing a small test trade on the leader account and immediately check the Activity Log. If no detection event appears within a few seconds, the leader connection likely needs to be re-authorized.

9. 9

   Verify the Trade Actually Filled

   Confirm that the trade on the leader account actually resulted in a fill. MimikTrader copies fills, not order submissions. If you placed a limit order on the leader that has not yet filled, follower orders will not be placed until the fill occurs.

   Check your trading platform to verify the order status on the leader account. Once it fills, the copy should trigger.

Still Not Working?

If you have worked through every step above and trades are still not copying, gather the following information and contact support:

• The name of the copy group and the specific follower account affected.
• The approximate time the trade was placed on the leader account.
• The instrument and order type (market, limit, stop).
• Any entries in the Activity Log around that time, including error messages.
• The connection status of both the leader and follower accounts.

Our support team can review the server-side logs for your account and identify exactly where in the pipeline the issue occurred.