Contact Support

If you've worked through the relevant troubleshooting article and you're still stuck, email us directly at info@mimiktrader.com. We typically respond within a few hours during market days.

What to Include

Support tickets get resolved faster when we don't have to ask follow-up questions first. Include as many of these as apply to your issue:

• Your account email — the email address your MimikTrader account is registered under.
• The copy group name involved, if the issue relates to trade copying.
• The account numbers involved — both the leader and the specific follower account, if relevant.
• The symbol or contract the trade was on (e.g., NQ, MES, CL).
• The approximate time it happened — with your timezone. "Around 9:45 AM Eastern" is far more useful to us than "this morning." Timestamps without a timezone are ambiguous and slow things down.
• What you expected vs. what actually happened. Be specific — "I expected the follower to open a 2-lot long position, but it stayed flat" is much easier to investigate than "the copy didn't work."
• The text of any notification you received. If a bell notification, email, or Activity Log entry showed a specific message, copy and paste the exact wording — it usually points straight at the cause.

What Happens Next

Once we have your message, our team reviews the relevant account activity to understand what happened and follows up by email. We typically respond within a few hours during market days; messages sent outside market hours may take a little longer.

Before You Email

A lot of common issues have a dedicated troubleshooting article that can resolve things faster than waiting on a reply:

• Troubleshooting: Trades Not Copying
• Follower Position Doesn't Match the Leader
• Understanding Rejected Orders
• Troubleshooting Connection Issues